Do you need help?
Here are the most frequently asked questions
Check out our FAQ section for quick answers to common questions about orders, returns, shipping, and payments. Click on the questions to expand the answers and get helpful information for a smooth shopping experience!
Orders
You can place an order by selecting the products you want, adding them to your cart, and following the checkout process. Be sure to enter your shipping and payment information to complete your purchase.
If you wish to change or cancel your order, please contact us as soon as possible. We will do our best to assist you, but once your order has been processed, changes may not be possible.
After placing an order, you will receive a confirmation email with a link to track your package. You can also log in to your account on our site to see the status of your order.
Returns
We accept returns within 14 days of purchase. Items must be unused and in their original packaging. To initiate a return, please contact us and we will provide instructions. Read full policy →
To return an item, contact us to receive a return label. Once we have received your return and verified the condition of the item, we will process your refund.
Return shipping costs are the responsibility of the customer, unless the item is faulty or an error on our part.
Shipping
We offer several shipping options, including standard shipping and express shipping. Available options will be displayed at checkout.
Delivery times vary depending on the shipping method you choose. Typically, orders are processed within 1-3 business days and shipping takes 3-7 business days, depending on your location.
Yes, you can enter a different shipping address during checkout. Make sure to double check that the address is correct to avoid delays in delivery.
Payments
We accept multiple forms of payment including credit cards, PayPal and other online payment methods. You can select your preferred payment method at checkout.
Yes, our site uses SSL encryption to ensure your information is protected. We do not store your payment details and only use trusted payment providers.
Absolutely! You can enter the discount code in the appropriate field during checkout. Be sure to check the code expiration date and terms of use.